At Bounty, we want customers to have a straightforward experience when purchasing our household paper products. If you need to return an item or report a problem with your order, please contact us within the applicable period so we can assist.
Return Period
Eligible products may be returned within 30 calendar days of delivery.
As our products are personal and hygiene-related items, change-of-mind returns are accepted only for products that are unopened, unused, and kept in their original packaging.
How to Request a Return
Please contact our customer service team before sending any product back.
Include your order number and a short explanation of your request. After reviewing the information, we will confirm whether the return qualifies and provide the necessary return instructions.
Returns sent without prior approval may not be accepted.
Return Requirements
For change-of-mind returns, the item must:
- Remain unopened and unused
- Be in its original packaging
- Be suitable for resale
- Include valid order information or proof of purchase
Opened or used hygiene-related products are generally not eligible for change-of-mind returns.
Damaged, Defective, or Incorrect Orders
Please check your order after delivery. If an item arrives damaged, defective, incorrect, or missing, contact us as soon as reasonably possible.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another suitable resolution. Photos may be requested to help us verify the issue.
Return Shipping
For approved change-of-mind returns, return shipping costs are generally the customer's responsibility unless otherwise stated.
If an item was damaged, defective, incorrect, or incomplete due to an issue on our side, Bounty will cover the applicable return shipping cost or provide an appropriate alternative solution.
Items Not Eligible for Change-of-Mind Returns
The following items are generally excluded:
- Opened or used toilet paper products
- Items with damaged or missing original packaging
- Products that are no longer in resalable condition
- Final Sale items, where applicable
- Gift cards, if offered
These exclusions do not restrict any rights or remedies available under applicable law for defective, damaged, or incorrectly supplied products.
Exchanges
Requests for eligible exchanges must be submitted within 30 days of delivery.
Subject to product availability, we may arrange a replacement or offer another appropriate resolution.
Refunds
After an approved return has been received and reviewed, we will notify you of the refund decision.
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account after issuance. Processing times may vary by bank or payment provider.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible before shipment.
Once an order has been dispatched, cancellation may no longer be possible. Any eligible return will then be handled under this Refund Policy.
Contact Us
For questions regarding returns, exchanges, damaged items, or refunds, please contact:
Store Name: Bounty
Email: support@bountv.shop
Phone: +1 (912) 997-1275
Address: 8th Street, Augusta, GA 30901, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (America/New_York).